Calling hours and retries
Kata calls each lead in their own local time, and tries again when nobody picks up.
Local calling hours
A campaign's hours are in the lead's local time, "start-end" (default "8-17"), Monday to Friday unless weekdays is false. The lead's time zone comes from their number or country, else the campaign's country. Check which hours your local rules allow.
Attempts and retries
| Setting | Default | What it does |
|---|---|---|
call_max_attempts | 3 | Dials per lead. |
call_retry_hours | 4 | Wait before calling again after no answer, busy or a failed call. |
call_voicemail_retry_hours | 24 | Wait before calling again after a voicemail. |
call_max_seconds | 240 | The call is cut after this. |
Set them in create_call_campaign or update_call_campaign.
When calls stop
A real conversation stops the lead's sequences, like a reply does for email. do_not_call puts the number on the do-not-call list: never called again, in any campaign, and the lead's email is suppressed too. Leads already on the list are never enrolled.